A. Should we post models up for Pre-Order when we know that they will be produced?
Or
B. Should we wait until we have a very firm delivery date of the models?
This is the dilemma that we face with Inflight200.
..............
In early 2008, Inflight200 changed its distribution. As a result of this change, all retailers are now required to provide a very firm order commitment to Inflight200 3-4 months in advance.
When the change occurred, Collectablejets had decided to wait to post pre-orders until we knew the models were 30 days away from delivery to Collectablejets.
The issue we found with this methodology was that customers would get very anxious and frustrated feeling they would miss out on a release.
After a few months of this method, Collectablejets changed our policy to post Inflight200 models up for pre-order as soon as we know that they will be produced. This is the same policy we have in effect for most of the military models (Century Wings, Hobby Master, Corgi).
The downside to this method is that you may end up waiting 3-5 months from the time you order you Inflight200s to get them. Adding to the frustration is that the European retailers seem to be getting their deliveries 2-3 weeks before the US retailers.
It is certainly not a perfect plan and we understand the frustration that occurs when you have to wait 3-5 months for a much anticipated model.
At present we plane to stick with method "B", but are open to any suggestions you might have.
This is the dilemma that we face with Inflight200.
..............
In early 2008, Inflight200 changed its distribution. As a result of this change, all retailers are now required to provide a very firm order commitment to Inflight200 3-4 months in advance.
When the change occurred, Collectablejets had decided to wait to post pre-orders until we knew the models were 30 days away from delivery to Collectablejets.
The issue we found with this methodology was that customers would get very anxious and frustrated feeling they would miss out on a release.
After a few months of this method, Collectablejets changed our policy to post Inflight200 models up for pre-order as soon as we know that they will be produced. This is the same policy we have in effect for most of the military models (Century Wings, Hobby Master, Corgi).
The downside to this method is that you may end up waiting 3-5 months from the time you order you Inflight200s to get them. Adding to the frustration is that the European retailers seem to be getting their deliveries 2-3 weeks before the US retailers.
It is certainly not a perfect plan and we understand the frustration that occurs when you have to wait 3-5 months for a much anticipated model.
At present we plane to stick with method "B", but are open to any suggestions you might have.
Posts
I am one of those that does not want to miss out on a release so I like the idea of ordering a model as soon as I know it will be produced.
ReplyDeleteI would have already ordered the Inflight 200 L-1011 and DC-8 63 in Eastern colors if they were on the website.